Frequently asked questions
Selling
What are Addon’s opening hours?
Addon Furniture is open Monday to Friday, from 9 am to 6 pm. Our offices are closed on weekends.
Do you have any questions about one of our products? Write to us by filling in the contact form or call us for advice on 0031 6 48 50 09 37.
What is the production time for Addon Furniture?
The standard production time is 8 weeks.
Does Addon Furniture ship worldwide?
Yes, we ship worldwide. All of our furniture is professionally packed in house and then shipped by a secure courier. The cost for shipping will depend on a number of factors, such as amount, weight and country. Of course we are happy to advise you and make a quote for transportation.
What type of fabric or leather can I choose for my Addon Furniture?
Addon Furniture sofas can be upholstered with many fabrics and different types of leather. We use Camira, Kvadrat, Gabriel fabrics among others and Ohmann leather on our furniture. Do you prefer an other type of fabric or leather? No problem. just contact us to see what the possibilities are.
Can I change the sofa covers?
Our standard procedure is to manufacture the sofas with an attached upholstery. But if you would like to have a cover than that is no problem. Addon Furniture is designed to last a lifetime, but we understand that sometimes a good cleaning and change of color needed is. Therefore we are able to manufacture sofas with covers. Just contact us about the possibilities.
Where are Addon Furnitures products made?
All of our high end furniture is produced in the Netherlands.
How much does Addon Furniture cost?
You can find prices of our furniture in our brochure. Given the fact that each product can be customized to any personal preferences, it is impossible to show all prices in the brochure. For customization please contact us. We are happy to make a quote regarding your personal needs.
Maintenance instructions
Are there any maintaining instructions for my product?
Regular cleaning is very important to keep the leather or fabrics looking at its best. Browse to our quality page to find instructions.
Service & guarantee
How long is the warranty on my Addon Furniture?
All of Addon Furniture products are made with the best materials and produced with the greatest care. If something might not be to your satisfaction we will of course would be happy to resolve things professionally. Addon Furniture gives customers a warranty for 5 years. Browse to our quality page to see the warranty details
Who do I need to contact if something is not to my satisfaction?
You can contact our office in Utrecht. They we will be able to help you resolve the problem.
Warranty
What warranty do I get?
The quality is guaranteed by Addon Furniture, provided it has been used for the purpose for which it was designed. Normal wear as well as damage caused by inappropriate usage, unsuitable cleaning products or procedures, negligence or environmental factors are not covered.
The warranty is valid from 5 years from the purchase invoice date. During the terms of the warranty Addon Furniture will cover cost of repair or replacement to the following schedule:
- 0-1 100%
- 1-2 80%
- 2-3 60%
- 3-4 40%
- 4-5 20%
To qualify for repair or replacement we give you that our maintenance advice has been used correctly.
